Diamond Guarantee | Jewelry Repair | Semi-Annual Inspection | Financing Options | Custom Rings | Jewelry Insurance | Jewelry Repair

Sell Your Diamonds and Gold | Refer Your Friends | Shipping | Returns | Frequently Asked Questions

Customer Service

At Rothschild’s, we strive for extraordinary customer service, whether you make an appointment to stop by our office suite or are purchasing over the internet from afar. We want all of our customers to feel as if they are part of the Rothschild family when purchasing diamonds and fine jewelry, ensuring that you are not only are purchasing from one of the most passionate families in the diamond business today, but also have the peace of mind that you are making a wise decision in doing so. If you have any questions about any of our services or online products, or if you would like us to loupe a diamond over the phone with you and send you more pictures, please do not hesitate to call us at 1 (504) 837-8002. We will be happy to assist you!

The Rothschild Diamond Guarantee

Under the Rothschild guarantee, Rothschild Diamond offers unlimited complimentary professional cleaning, polishing, and jewelry inspections by our master jeweler.

In addition, Rothschild Diamond will replace any melee broken, chipped, or lost from its original setting during normal wear, free of charge, as long as your setting is brought in for a documented inspection every 6 months. 

Please be aware that any adjustment or alteration of a final product originally purchased from Rothschild Diamond by someone other than Rothschild Diamond, without prior approval, will void our jewelry’s guaranteed warranty.


Lifetime Service Plan

In addition to Rothschild Diamond’s complimentary services, we also offer a Lifetime Service Plan. For only $300, Rothschild Diamond will service your fine diamond jewelry for life. This plan covers unlimited rhodium plating, ring sizing and any other jewelry repairs needed through normal wear.


Semi-Annual Inspection

An inspection is very simple and helps ensure the craftsmanship and quality of your diamond jewelry investment and that your jewelry is covered under the Rothschild Diamond Guarantee.

We recommend our customers bring in their diamond jewelry at least every six months, and our master jeweler will thoroughly check and secure each stone as well as professionally clean and polish your jewelry.

Don’t forget to have your inspection certificate signed by someone at Rothschild Diamond, and please keep a copy of the certificate to present if you lose a stone in your setting. 


Return Policy

If for any reason you are not satisfied with your purchase, you may return it to Rothschild Diamond within 30 days for a full refund.


Lifetime Diamond Trade-In Policy

If you have purchased a diamond from Rothschild’s and would like to trade it  in or upgrade your stone in the future, Rothschild Diamond will gladly, with a valid purchase invoice, credit 100% of your diamond’s original purchase price toward your new diamond.



Rothschild Diamond is committed to building trust and a lasting relationship with our customers. This includes being there beyond the sale. Whether you need a new clasp on a bracelet, a ring sized, or a diamond set, you can count on us to assist with your service needs. At Rothschild Diamond, our team will be happy to clean and inspect any fine jewelry. With the Rothschild Guarantee, we require you to bring in, or mail in, your jewelry semi-annually to have it cleaned and inspected. Sometimes services can be completed while you wait, while our in-house master jeweler examines your jewelry, but for other jobs we ask for approximately 7-10 days to complete. Rest assured, your jewelry is fully insured while in the hands of Rothschild Diamond while being repaired.

Our services include but are not limited to:

  • Expert Evaluations and Repair
  • Ring sizing & repairs
  • Polishing of worn and damaged gems
  • Refurbishing
  • Replacing missing diamonds & gems
  • Repair prongs & chains
  • Repair & replace clasps
  • Rhodium Plating and Polishing
  • Engraving
  • Diamond Laser Inscription
  • And more…

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Rothschild Diamond wants you to be able to dream bigger with our Interest Free Financing options through GE Capital in order to help you attain the jewelry piece of your dreams! Call us to learn more about our seasonal offers and financing options through GE Capital.

Click here to learn about how to apply for a Rothschild Diamond Credit Card through GE Capital.

Note: *Some restrictions may apply. *Subject to credit approval. *Interest will be charged to your account if the balance is not payed within the allotted time frame. 

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When you call to schedule your appointment for your consultation, or call to speak with us about custom jewelry you would like us to make, it is best to have in mind a few ideas of what you are looking for. We can work with you to create a piece that is incomparably yours. Whether you’re starting from scratch or working with diamonds and gemstones that have been passed down through family, we can take your dream and make it a reality.

We’ll help you put your ideas on paper, and our designers can create your piece in the metal of your choice. We can also work with your vintage pieces or unworn jewelry turning them into something that you will cherish for years to come. The more information we have the better it will be. We always want to ensure that we are on the same page when designing the perfect ring for you. Got ideas? Draw it, cut out pictures from a magazine, print out ideas from the internet that you just love - anything that helps us in this process. Our goals are the same - making you happy!

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Make sure your purchase is protected!

Many people choose to get their jewelry insured under their homeowners insurance. Another popular option is Jewelers Mutual Insurance Company. With Perfect Circle® Jewelry Insurance coverage from Jewelers Mutual Insurance, you have the flexibility to work with your preferred jeweler for any repair or replacement of your items. 

Get a FREE quote by clicking the image to the right.

Have any questions? Email Perfect Circle Insurance at personaljewelry@jminsure.com or call them at (888) 884-2424.

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Do you have old, unwanted, broken, outdated, or no longer worn jewelry made of gold, silver, or platinum lying around? Have an old diamond engagement ring from a previous marriage? Sell your unwanted jewelry and diamonds today while the prices are at a record high, or trade in for credit towards you future purchase at Rothschild’s!

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Frequently Asked Questions

What should I expect when I purchase jewelry from Rothschild Diamond?

When you choose Rothschild Diamond, you are choosing the very best. Every Rothschild diamond comes with an appraisal certificate, and is lavishly gift wrapped in Rothschild Diamond’s signature wrapping. If your jewelry (over $500) is being shipped, we offer free fully-insured overnight delivery via FedEx for your convenience.

Are you a member of any Jewelry organizations?

Rothschild Diamond Inc and owner Effie Rothschild are proud members of many elite industry organizations! They include: the Jewelers Board of Trade, Jewelers of America, Israeli Diamond Bourse, American Gem Society, International Watch and Jewelry Guild just to name a few.

Will you custom-make an item based on my design ideas?

Of course! You may request to modify one of our existing styles we have at Rothschild Diamond or contact us at 1 (504) 837-8002 or email us at info@rothschilddiamond.com with your own design. When you call to schedule your appointment for you consultation, it is best to have in mind a few ideas of what you are looking for – a particular shape or style. The more information we have the better consolation it will be! We always want to ensure that we are on the same page when designing the perfect ring for you or your loved one. Have ideas? Draw it out, cut out pictures in a magazine, print out ideas from lookbooks on the internet that you just love- anything helps us in this process. Our goals are the same - making you happy.

What is the refund policy on my purchase?

Within 30 days of your Rothschild Diamond purchase, you may return it for a full refund with proof of purchase and once a full inspection has been made. *Exclusions may apply. Please ask for details. Please contact us before returning an item so we can give you authorization and a proper label. Thank you!

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